[April 4, 2024] RICOH360 Tours Important Service Notification

We would like to inform you about a recent issue that occurred and has now been recovered. We deeply apologize for any inconvenience caused.

 

phenomenon
・”Share Tour” menu does not appear when pressing "Share Tour" button in the mobile app.

 

Period of occurrence
・From October, 2024

 

 target
・Users using the Mobile app on Android 14 or later devices

 

cause
System error

 

situation
・Under recovery

 

We are pleased to inform you that the issue has now been resolved and normal functionality has been restored.

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