We are sorry you are having a technical issue with your RICOH THETA.

If your camera is damaged and you are looking to send it in for repair, you can use the following link to schedule your repair. Please note if the damage is covered under our warranty program, you will still need to provide a credit card for the repair.  You will only be charged if your repair is out of warranty due to damage, or time. Please allow 2-4 weeks for your repair to complete.

https://www.precisioncamera.com/Ricoh/

If you have any questions about RICOH THETA malfunctions or the above repair, please contact us.
https://help.ricoh360.com/hc/requests/new