Troubleshooting Android Devices

Check connection issues :

  • Verify that any advanced wifi setting related to mobile data is off
  • These settings can be listed as such:
    • Switch to Mobile Data (latest)
    • Older models
    • Auto Network Switch
    • Smart Network Switch
    • WIFI Optimization

Verify ALL permissions are enabled 

If you find it easier, you can uninstall and reinstall the app and make sure you grant permissions to the following:

  • Location
  • Camera
  • Storage
  • Phone


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